How do I cancel my account?
How do I change my card on file?
How do I change my communication preference?
How do I change my personal information?
How do I view my Love & Lust Report?
How do I sign up for a reading?
How do I purchase a gift certificate?
How do I watch the video links that are being sent to me?
How do I renew my subscription?
How can I get previous text messages?
How can I be taken off hiatus?
How can I receive my missing text?
How can I cancel my subscription at the end of my billing month?
What if I don't want to continue after the 7 day trial?
What if my payment is saying "Not Authorized" ?
How do I book a reading when I am promised the Madame Wu rate? "Grandfathered price”
How do I know if I qualify for Madam Wu?
How do I cancel my account?
Sign into your account at siriusjoy.com
Under Lobby select Account Information
Go to Subscription tab
Next to subscription status select “cancel subscription”
Select the option you would like “cancel at periods end” or “cancel immediately”
How do I change my card on file?
Sign into your account at siriusjoy.com
Under Lobby select Account Information
Go to Subscription tab
Next to subscription status select “Update Payment Information”
Fill out necessary information and select “Update”
How do I change my communication preference?
Sign into your account at siriusjoy.com
Under Lobby select Account Information
Scroll down to communication preference
Select “SMS” or “E-mail”
Scroll down to the bottom of the page and “Save”
How do I change my personal information?
Sign into your account at siriusjoy.com
Under Lobby select Account Information
Scroll to the selection option and update
Once updated scroll down and select “save”
How do I view my Love & Lust Report?
Sign into your account at siriusjoy.com
Under Lobby select “Watch Secrets of Birthdays”
Play Video
How do I sign up for a reading?
Go to soulgarden.tv
Select “Readings”
Scroll to bottom of page
Select “Book Now”
Choose selected date & time from calendar
Fill out appropriate information
Proceed to payment
How do I purchase a gift certificate?
Go to soulgarden.tv
Select “Readings”
Scroll to bottom of page
Select “Purchase Now”
How do I watch the video links that are being sent to me?
Go to text message with the link included
Select link and you will automatically be taken to video
If you want to watch on a computer
Go to siriusjoy.tv
Select “Enter Theater”
Scroll down to which day of video you would like to watch
How do I renew my subscription?
sign into your account at siriusjoy.com
In the Lobby under the video select “Register Now”
or
sign into your account at siriusjoy.com
Go to account settings
Select Subscription tab
How can I get previous text messages?
Unfortunately at this time this option is not available. We are currently working on this issue and are continuously working on improving your experience with Sirius Joy!
How can I be taken off hiatus?
Sign into your account at siriusjoy.com
In the Lobby under the video select “Register Now”
or
sign into your account at siriusjoy.com
Under Lobby select Account Information
Go to Subscription tab
Next to subscription status select “Update Payment Information”
Fill out necessary information and select “Update”
How can I receive my missing text?
Unfortunately at this time this option is not available. We are currently working on this issue and are continuously working on improving your experience with Sirius Joy!
How can I cancel my subscription at the end of my billing month?
sign into your account at siriusjoy.com
Under Lobby select Account Information
Go to Subscription tab
Next to subscription status select “cancel subscription”
Select the option you would like “cancel at periods end” or “cancel immediately”
What if I dont want to continue after the 7 day trial?
Sign into your account at siriusjoy.com
Under Lobby select Account Information
Go to Subscription tab
Next to subscription status select “cancel subscription”
Select the option you would like “cancel at periods end” or “cancel immediately”
What if my payment is saying "Not Authorized" ?
Please contact our support team at support@siriusjoy.com or please give us a call at
650.772.6200
How do I book a reading when I am promised the Madame Wu rate? "Grandfathered price”
If you are grandfathered in, you should have the Madame Wu link to purchase. If not, please email us at support@siriusjoy.com and we will provide you with the link.
How do I know if I qualify for Madam Wu?
In order to qualify for the Madame Wu reading rate, you must have had a reading BEFORE the date of August 31, 2015
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